Creative Glamour accepts direct Electronic Fund Transfers (EFT’s) to our account – the company’s banking details are provided during check-out process.
Online payments with credit cards (VISA, Master Card and Diners Club) are welcome via the 3D secure PayFast payment gateway system.
All prices are displayed in South African Rand and include Value Added Tax (VAT).
- Free nationwide delivery to all orders above R600.00 (Main Centres Only).
- We will quote for delivery to regional areas or townships separately
Creative Glamour offers the following delivery options to its customers:
Major Cities – 1-3 days, Cape (West, East) 2-4 days delivery time (working days) R70 delivery Fee
These include, but are not limited to:
- Cape Town
- Port Elizabeth
Outlying areas – 5-7 working days – R130 delivery fee
Please note that our couriers deliver during work days and normal office hours.
- All orders placed before 11am will be dispatched the following day. In the unlikely event of products ordered being out of stock you will be notified of a slightly delayed delivery date. Please note that this excludes customised make-up palettes which require an extra two days processing.
- During the December holiday season there might be longer delivery time.
- If the delivery address is unattended when delivery is attempted it will be Courier discretion to leave a message and try to schedule a second attempt to deliver, subject to Courier’s terms and conditions.
Returns and Exchanges
In order to receive a refund or exchange on your returned product, product must be in new condition and returned with the original packaging and invoice or a note with the order number and written request for refund or exchange. Creative Glamour will only accept returned products and issue you a refund or replacement if you comply with the following process:
- In the case of damaged or defective product (including delivery of an incorrect product), you must notify Creative Glamour of such damage within two days (48hrs) of receipt of the product.
- If you plan to return product, notice must be sent to firstname.lastname@example.org, and Creative Glamour will provide detailed return or exchange instructions at the time. Pack the items carefully to avoid damage in transit; you are solely responsible for any such damage.