By accepting our Privacy Policy, you consent to the following:

Consents to the collection, receipt, recording, organization, collation, storage, updating, modification, retrieval, use, destruction, transferring, and any other forms of processing of Personal Information about myself or the entity (whom I duly represent), more specifically in accordance with the conditions contained in the Annexed Privacy Statement; and

Guarantee that I am duly authorized to provide such consent where I sign this consent in a representative capacity or as a competent person where information is collected on behalf of a child and will I be held personally liable for any damage that may be incurred as a result of not being duly authorized to do so. I. further indemnify the entity against such losses or damages in such event; and

Record that the nature, source, purpose, and scope of the processing of said information, as set out in the annexed Privacy Statement, (which I have read, understood, and signed for identification purposes) provided me with adequate information in order to make an informed decision in respect of my consent; and

Record that I understand that the processing of the said information is mandatory to the extent that it is necessary to enable the entity to conduct the business in accordance with acceptable standards of accounting and in accordance with legislation, more specifically the legislation specifically referred to in the annexed privacy statement. Failure to provide the required information will result in the entity not being able to engage in any business or other relationship with myself or the entity I represent; and

Consent to the transferring of said personal information to third-party processors as well as the trans-border transfer thereof in accordance with the provisions of the annexed privacy statement or to such other extend that may be necessary by the entity to properly perform in terms of the agreement entered into with myself or the entity I represent; and

Record that I am aware of my right to access, to rectify, and to object to the processing of my personal information and/or to lodge a complaint to the Information Regulator, the details of which is contained in the Annexed Privacy Statement; and

Consent to the non-compliance with Section 18(1) in as far as the Annexed Privacy Statement does not contain the required condition of processing of my Personal Information.

  Privacy Statement  

  POPIA Business Manual  

Creative Glamour Terms and Conditions

To protect your own interests, please read the conditions carefully before you click the tick box. If you are uncertain as to your rights under them or want any explanation about them, please telephone or email our customer queries department / 082 308 4554 before you place your order.



By placing an order and purchasing goods from Creative Glamour Cosmetics you enter into a legally binding agreement with us on the following conditions. You should read and understand these conditions because they affect your rights and liabilities.


These are standard terms and conditions of sales of Creative Glamour Cosmetics, professional make-up suppliers. Registration number 2001/76411/23 (“the Seller”, “We or “Us”) for certain products as set out in the pages on this site (“the Goods”). Subject to the provisions of Clause 4.2 below, the price of the goods the delivery charges and VAT where applicable is set out on the order form.


In accordance with the provisions of the National Consumer Protection Act regulations 2008, you have the right to withdraw from this transaction. Details of your right to withdraw can be found in Clause 9 below.




1. Interpretation



'Conditions' means the standard Terms and Conditions of sale set out in this document;

'Contract' means the contract for the sale of the Goods;

'Payment Card' means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;

'Delivery Area' South Africa;

'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;

'Information System' means a system for generating, sending, receiving, storing or otherwise processing electronic communications;

'Order' means any order placed by you with us for the supply of Goods;

'Order Form' means the electronic order form completed and submitted electronically by you;

'Regulations' means the National Consumer Protection Act Regulations 2008;

'Web Site' our presence on the world wide web, currently accessible via the address


Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.


1.2.1    Words importing the singular shall include the plural and vice versa;

1.2.2    Words importing the masculine gender shall include the feminine gender and vice versa;

1.2.3 References to persons shall include bodies of persons whether corporate or incorporated.

1.3 Unless the context otherwise requires references to clauses shall be construed as references to clauses of the Conditions.

1.4 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.


2. Basis of the sale


2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing, each such sale of Goods will be subject to these terms and conditions.

2.2 No order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.


3. Orders


3.1 The quantity and description of the Goods will be those set out in your Order (if accepted by us).

3.2 The delivery of products is solely limited to the delivery area of South Africa and in common household quantities.

3.3 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.

3.4 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

3.5 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

3.6 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

3.7 Details of our Products are available on the Website. Creative Glamour Cosmetics attempts to describe its Products as accurately as possible.

3.8 Creative Glamour Cosmetics does not warrant that Product descriptions are accurate, complete, current, or error-free.

3.9 All features, content, specifications, Products, and prices described on the Website are subject to change at any time without notice.

3.10 Certain weights, measures and similar descriptions are approximate and provided for convenience purposes only. Packaging may vary from that shown.

3.11 We make reasonable efforts to accurately display the attributes of our Products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your Device will accurately display such colours.

3.12 The inclusion of any Products or services on the Website at a particular time does not imply or warrant that these Products or services will be available at any time, and we reserve the right, without prior notice, to limit the order quantity on any Product or service and/or refuse service to any customer.

3.13 Occasionally, the manufacture or distribution of a certain Product or service may be delayed for a number of reasons. In such event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule.

3.14 Creative Glamour Cosmetics will notify you in the event a product that you order is temporarily or permanently unavailable.

3.15 By placing an order, you represent that the Products ordered will be used only in a lawful manner and in accordance with these Terms.


4. Price of the goods


4.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you, the price for the goods will be the price set out in the relevant range at the time the order is placed.

4.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

4.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.

4.4 The total price is inclusive of any applicable VAT.


5. Terms of payment


5.1 Upon providing us with details of the Payment Card and submitting the Order you:

5.1.1 confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

5.1.2 authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

5.2 If it is not possible to obtain full payment for the Goods from your account, your order will not be released. Goods remain property of Creative Glamour Cosmetics until paid for in full.

5.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

5.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence, we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently, you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.


6. Delivery


6.1 Delivery of the Goods shall be made by our courier to the address for delivery shown in the Order Form. It is important that this address and contact number is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

6.2 We will do all that we reasonably can to meet the date given for delivery or, if not date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date, we will contact you. If delivery cannot be made within 30 days of the given delivery date, you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date, we will contact you.

6.3 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance, delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

6.4 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

6.5 Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled, we will refund you any monies already paid by you and any reasonable return costs incurred by you.


7. Risk and property


7.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date, we agree to deliver them, as set out in the contract.

7.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.


8. Warranty and liability


8.1 Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer's warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

8.2 As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part of our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.


you are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 48 hours from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

8.4 Where a valid claim in respect of Goods delivered is notified to us within 48 hours of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:

reject the Goods and receive a full refund;

Or have the goods (or the part in question) replaced free of charge.

Any claims made after 48 hours of delivery or exceeding a reasonable time of discovery, we shall be entitled to either;

replace the Goods (or the part in question) free of charge or

At our sole discretion refund to you the price of the goods (or a proportionate part of the price) and we shall have no further liability to you.

8.5 Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:

there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

such loss or damage is not a reasonably foreseeable result of any such breach;

Any increase in loss or damage resulting from breach by you of any term of this contract.

8.6 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

8.7 We assume no responsibility for the contents of any other web sites to which this website has links.

8.8 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

A.    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to their fullest extent permitted by law.

B.    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

C.     This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

D.    All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

E.     Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

F.     From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s), we have no responsibility for the content of the linked servsites).

G.    Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.


9. Right to Cancelling


9.1 You have a cooling off period of 10 days after the date on which you have received the Goods to cancel the Contract and return the Goods at your cost and receive a full refund of the purchase price.

9.2 During the cooling off period, any cancellation must be given by written notice by either party.

9.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition, within 10 days.

9.4 The right to cancel this contract will not apply in respect of:

Personalised Goods or Goods made to your specification

9.5 In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.


10. Communications


10.1 Any communication sent electronically by e-mail or otherwise;

10.1.1 will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

10.1.2 will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;

10.1.3 will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

10.1.4 Will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

10.2 To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.


11. General


11.1 Any communication sent by post will be deemed received by the intended recipient 10 days following mailing where sent.

11.2 The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

11.3 No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement;

11.4 If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

11.5 We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to initiate court proceedings, you must do so within South Africa.

11.6 The headings in these conditions are for convenience only and will not affect their interpretation.


Creative Glamour Cosmetics has the right to change or discontinue the website or any feature of the website at any time.